Customer Service Associate — Car Rental Concierge & Bonuses

Hertz; Hanover (MD); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) retirement plan with company %

Parental Leave & Adoption Assistance

Educational reimbursement & discounts

Employee assistance program

Job summary

Hertz is seeking a Customer Service Associate to provide world-class service to rental car customers at the counter and across service touchpoints. You will greet customers, answer questions, guide them through rental and return processes, and keep interactions efficient and courteous in a fast-paced environment.

This role emphasizes accuracy, teamwork, and the ability to navigate multiple computer systems while delivering a seamless customer experience.

Qualifications

• 1+ years of customer service experience.
• Strong computer proficiency including typing and navigating multiple systems.
• Ability to greet, assist and process rental transactions at the counter.

Responsibilities

• Interact with customers to provide world-class service for rental cars.
• Greet customers and respond to inquiries regarding vehicles and directions.
• Assist customers checking in or returning vehicles for a seamless experience.
• Navigate multiple computer systems to complete transactions while engaging with customers.

Skills

Customer service

English proficiency

Multi-tasking

Technical aptitude

Communication

Teamwork

Job description

Hertz is seeking a Customer Service Associate to provide world-class service to rental car customers at the counter and across service touchpoints. You will greet customers, answer questions, guide them through rental and return processes, and keep interactions efficient and courteous in a fast-paced environment.

This role emphasizes accuracy, teamwork, and the ability to navigate multiple computer systems while delivering a seamless customer experience.