Car Rental Customer Service Specialist

Hertz; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

401(k) matching

Parental Leave

Educational Reimbursement

Employee Discounts

Theme Park Tickets

Job summary

Hertz Corporation in Houston is seeking a Customer Service Associate to interact with customers and provide world-class service at the counter and during vehicle rentals and returns.

You will greet customers, process rental documents, answer questions, and help with directions while maintaining Hertz standards and a professional appearance. This role requires flexible shifts, including weekends, and the ability to work outdoors in all weather.

Qualifications

• Strong customer service focus with a can-do attitude.
• Ability to multi-task and remain organized in a fast-paced environment.
• Proficient in English with clear communication skills.
• Willingness to work flexible shifts including weekends and holidays.

Responsibilities

• Provide world-class customer service at the rental counter and during vehicle returns.
• Welcome customers with a smile and maintain a professional appearance.
• Process rental documents accurately and answer customer inquiries.
• Assist customers with directions and local information as needed.
• Review charges, rates, and service details to ensure understanding.
• Maintain teamwork and contribute to efficient service through the queue.
• Handle phones promptly and resolve customer service issues.

Skills

Customer service

Multi-tasking

English proficiency

Computer skills

Team player

Attention to detail

Tools

Computer systems

Job description

Hertz Corporation in Houston is seeking a Customer Service Associate to interact with customers and provide world-class service at the counter and during vehicle rentals and returns.

You will greet customers, process rental documents, answer questions, and help with directions while maintaining Hertz standards and a professional appearance. This role requires flexible shifts, including weekends, and the ability to work outdoors in all weather.