Customer Service Associate

Hertz-1; Salt Lake City (UT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options.

Life Insurance: Hertz-paid Basic Life

401(k) employer matching

Job summary

Hertz is seeking a Customer Service Associate to assist customers at the counter with rentals, consultations, and insurance options. You will process rentals, answer questions, and ensure accurate documentation while representing Hertz professionally.

The role offers an hourly rate of $15.50 plus commission, with additional bonus plans and benefits. Strong English communication, teamwork, and a customer-first attitude are essential for success in a fast-paced environment.

Qualifications

• Experience in customer-facing roles and handling inquiries with a friendly, helpful demeanor.
• Ability to operate multiple computer systems while assisting customers.
• Strong communication skills in English, both written and verbal.

Responsibilities

• Provide world class customer service by managing rental processes and consultations.
• Welcome customers with a smile and represent Hertz professionally.
• Explain rental options, insurance, and ancillary benefits to customers.
• Prepare rental and return documents accurately and review charges at vehicle return.
• Answer phones, assist customers, and coordinate workflow to minimize wait times.

Skills

Customer service

Multi-tasking

Computer skills

English proficiency

Team player

Professional appearance

Job description

As a Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

What You’ll Get:

• Hourly Rate is $15.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%.
• Bonus: Eligible, Up to 12%.
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Up to 40% off the base rate of any standard Hertz Rental.
  • Medical, Dental & Vision plan options.
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you).
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance.
  • Employee Assistance Program for employees & family.
  • Educational Reimbursement & Discounts.
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more.

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
  

Skills:

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.