Customer Experience Pro — Tech-Savvy Support

MCI; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is hiring Customer Service Representatives in Killeen, TX to handle inbound inquiries, resolve issues, and manage accounts with a focus on delivering a positive customer experience. The role includes training, coaching, and opportunities for career advancement in a fast-paced team environment.

The position requires strong communication, basic IT skills, and the ability to type 20 WPM, with familiarity with Microsoft Office Suite.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Familiarity with Microsoft Office Suite.
• Strong customer service and problem-solving abilities.
• Ability to work independently and collaboratively.
• Reliable with excellent attendance.

Responsibilities

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem-solving.
• Troubleshoot basic technical and account-related issues.
• Process customer requests and maintain accurate account records.
• Utilize company systems to document customer interactions.
• Follow client procedures, compliance requirements, and quality standards.
• Escalate complex customer concerns when necessary.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Skills

Excellent communication

Interpersonal skills

Basic computer skills

Data entry skills

Typing 20 wpm

Microsoft Office Suite

Customer service

Problem-solving

Independent working

Attendance reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is hiring Customer Service Representatives in Killeen, TX to handle inbound inquiries, resolve issues, and manage accounts with a focus on delivering a positive customer experience. The role includes training, coaching, and opportunities for career advancement in a fast-paced team environment.

The position requires strong communication, basic IT skills, and the ability to type 20 WPM, with familiarity with Microsoft Office Suite.