Bilingual CSR - Onsite Orders & Customer Support

Shield HealthCare - Medical Supplies for Care at Home Since 1957; Santa Fe Springs (CA); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Sick and Vacation Days

Flexible Spending Account

Life & Disability Insurance

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare in Santa Fe Springs, CA, is seeking a Customer Service Representative to assist customers with telephone orders. The role involves taking calls, entering orders, and addressing customer inquiries in a supportive environment.

Preferred candidates have 2+ years in customer service, excellent communication skills, and can be bilingual in English and Spanish. The position offers a set work schedule from Monday to Friday and includes benefits like Medical and Dental Insurance and a 401(k) plan.

Qualifications

• 2+ years customer service experience.
• Ability to multi-task.
• Demonstrated problem solving ability.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming telephone calls/faxes and take orders.
• Enter orders into computer system in a timely manner.
• Attend to walk-in customers.
• Process authorizations and support documentation.
• Resolve customer complaints.
• Upsell and cross-sell to meet customer needs.

Skills

Customer service experience

Problem solving ability

Verbal and written communication skills

Bilingual English/Spanish

Job description

Shield HealthCare in Santa Fe Springs, CA, is seeking a Customer Service Representative to assist customers with telephone orders. The role involves taking calls, entering orders, and addressing customer inquiries in a supportive environment.

Preferred candidates have 2+ years in customer service, excellent communication skills, and can be bilingual in English and Spanish. The position offers a set work schedule from Monday to Friday and includes benefits like Medical and Dental Insurance and a 401(k) plan.