Customer Experience Representative

Power Pole; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service company based in Tampa, Florida, is seeking an Entry-Level Customer Experience Representative. The role involves supporting customers through inbound calls and emails, resolving inquiries, and building customer relationships. Ideal for those starting their career, candidates should have a high school diploma, strong multitasking and communication skills, and some customer service experience. This office-based position offers a chance to develop professionally in a supportive team environment.

Qualifications

• 1–2 years of customer service experience preferred, including internships or part-time roles.
• Strong ability to communicate effectively with customers.
• Ability to work effectively in a team environment.

Responsibilities

• Listen actively to customers to understand their needs.
• Provide basic to moderate technical assistance.
• Process inbound orders accurately.
• Participate in cross-training for technical and sales-related tasks.
• Resolve common customer concerns.

Skills

Strong multitasking ability

Excellent communication skills

Customer relationship skills

Education

High school diploma or GED

Job description

Description

The Entry-Level Customer Experience Representative supports customers and dealers through inbound phone calls and emails. This is an office-based role focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles.

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Actively listen to customers to understand their needs and determine appropriate solutions.
• Provide basic to moderate technical assistance.
• Process inbound orders accurately.
• Participate in cross-training across technical and sales-related customer service tasks.
• Resolve common customer concerns, such as shipping or invoicing issues.
• Perform other duties as assigned.

Requirements

Skills and Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience preferred (internships, part-time roles, or volunteer experience accepted).
• Strong multitasking ability.
• Excellent communication and customer relationship skills.
• Ability to work effectively in a team environment.
• Relevant certificates or related experience a plus, but not required for entry-level consideration.