Customer Experience Specialist - On-Site, Fast-Paced Support

Smart Care Equipment Solutions; Anaheim (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Smart Care Equipment Solutions is seeking a Customer Service Agent in Anaheim, CA to handle inbound calls and emails regarding service and sales, and to enter data into service databases in real time.

The role requires a high school diploma, at least 2 years of customer service experience, and proficiency with computer systems and multiple software platforms. This on-site position involves a fast-paced environment and collaboration across departments.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service experience in a fast-paced environment.
• Proficient in computer systems and able to navigate multiple software platforms.

Responsibilities

• Respond to inbound customer calls and emails regarding service and sales requests.
• Gather and accurately enter customer information in real-time into service databases.
• Identify the nature of service requests, including equipment type, warranty status, and service geography.
• Track and categorize customer inquiries, complaints, and follow-up actions to ensure resolution.
• Collaborate cross-functionally with departments such as dispatch, billing, parts, credit, and field management.
• Make outbound calls as needed to provide updates or obtain additional customer information.
• Support accurate service delivery and exceed customer expectations with each interaction.
• Performs other tasks as directed by the supervisor.

Skills

Customer service

Communication

Multi-tasking

Tech-savvy

Education

High school diploma

Tools

CRM software

Microsoft Windows

Job description

Smart Care Equipment Solutions is seeking a Customer Service Agent in Anaheim, CA to handle inbound calls and emails regarding service and sales, and to enter data into service databases in real time.

The role requires a high school diploma, at least 2 years of customer service experience, and proficiency with computer systems and multiple software platforms. This on-site position involves a fast-paced environment and collaboration across departments.