Customer Experience Specialist - Problem Solver

Kedia Corporation; Clovis (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic service organization in Clovis, NM is seeking a Customer Service Representative. The ideal candidate will engage with customers, handle inquiries, and resolve issues effectively. Responsibilities include providing customer information, maintaining records of interactions, and ensuring customer satisfaction. Key skills include active listening and service orientation. Join this fast-paced team to empower users and innovate in business services.

Responsibilities

• Provide information about products or services to customers.
• Record details of inquiries, complaints, or comments.
• Ensure appropriate changes were made to resolve customer problems.
• Determine charges for requested services and collect payments.
• Refer unresolved grievances to designated departments.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

CRM Software

Microsoft Excel

Job description

A dynamic service organization in Clovis, NM is seeking a Customer Service Representative. The ideal candidate will engage with customers, handle inquiries, and resolve issues effectively. Responsibilities include providing customer information, maintaining records of interactions, and ensuring customer satisfaction. Key skills include active listening and service orientation. Join this fast-paced team to empower users and innovate in business services.