Customer Experience Representative

LINC SYSTEMS LLC; Westfield (IN); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Bonus potential

Medical, dental, vision

401(k) with employer match

Job summary

LINC Systems in Santa Fe Springs, CA is hiring a Customer Experience Representative to enter orders, assist customers, and support the national sales team in a fast-paced call center.

The role requires a high school diploma and customer service experience; strong communication, problem-solving, and multi-tasking are essential. Competitive salary, bonus potential, and full benefits accompany a path for growth.

Qualifications

• Self-motivated, self-starting, and disciplined individual.
• Ability to quickly synthesize and use new information.
• Familiarity with eCommerce website solutions.
• Strong phone presence and experience handling calls all day.
• Strong interpersonal and communication skills.
• Previous experience in Microsoft 365 products.
• M365 Dynamics CRM product is a major plus.
• Strong organizational and time management skills.
• Applicants should be team players with strong character.

Responsibilities

• Work in inbound call center to enter orders and handle issues for our customers
• Support our national field sales team
• Serves customers by providing product and service information and resolving product and service problems.
• Willing to learn product and customer needs
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Contributes to team effort by accomplishing related results as needed.

Skills

Great personality

Quality focus

Problem solving

Resolving conflict

Analyzing information

Multi-tasking

Education

High School Degree

Tools

Microsoft 365

Dynamics CRM

eCommerce platforms

Job description

Customer Experience Representative

Salary Range: $42,000.00 To $48,000.00 Annually

If you’re the type of person who likes to solve problems, help others and continuously learn, you could be a perfect fit to grow your career at LINC Systems as a Customer Experience Representative. When you succeed, LINC succeeds. We make sure you have the resources, support and guidance to develop and grow your skill set. LINC always strives to ensure employees are on a path to career growth and looks for continued education opportunities to help keep them on that path. We focus on values that help us to succeed as a work family and provide a warm, inviting team-oriented culture. We can’t wait to welcome you onboard!

Employment Type: Full-Time

Position Title: Customer Experience Representative

Location: Santa Fe Springs, CA

Experience Requirements: High School Degree, customer service experience, call center experience good.

Professional Skill Set: LINC Systems would like to invite ambitious, hard-working individuals to apply for this position. Applicants should be organized with a strong work ethic and desire to succeed.

COMPANY INFORMATION:

LINC Systems is a distributor of pneumatic fastening products, industrial packaging, and industrial supplies. Today we are one of the largest fastener and packaging distributors in the country. LINC has over 80 years of serving the industrial and construction trades.

Customer Experience Representative Basic Job Responsibilities:

• Work in inbound call center to enter orders and handle issues for our customers
• Support our national field sales team
• Serves customers by providing product and service information and resolving product and service problems.
• Willing to learn product and customer needs
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Contributes to team effort by accomplishing related results as needed.

Customer Experience Representative Qualifications / Skills

• Great personality and character
• Quality focus
• Problem solving
• Resolving conflict
• Analyzing information
• Multi-tasking

QUALIFICATIONS:

• Self-motivated, self-starting, and disciplined individual
• Ability to quickly synthesize and use new information
• Familiarity with eCommerce website solutions
• Strong phone presence and experience handling calls all day
• Strong interpersonal and communication skills
• Previous experience in Microsoft 365 products
• M365 Dynamics CRM product is a major plus
• Strong organizational and time management skills.
• Applicants should be team players with strong character

COMPENSATION:

Competitive salary and bonus compensation package provided.
Excellent benefits including medical, dental, vision, 401(k) with employer match.

FOR MORE ABOUT LINC SYSTEMS:

Visit www.LINCSystems.com

LINC SYSTEMS is an equal opportunity employer