Customer Experience Pro — Rentals & Equipment Support

U-Haul; Bath Township (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays, vacation, and sick days

Life insurance

Job summary

U-Haul is seeking a Customer Service Representative in Dayton, Ohio. You will join a supportive team to be the face of U-Haul's exceptional service, helping customers with rentals, equipment inspection, and related services.

The role uses smartphone-based U-Scan tech to manage inventory and rentals, with duties including moving trucks, inspecting gear, and educating customers. Training is provided and a $100 signing bonus and a $300 bonus after certification are offered.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a Customer Service Representative in Dayton, Ohio. You will join a supportive team to be the face of U-Haul's exceptional service, helping customers with rentals, equipment inspection, and related services.

The role uses smartphone-based U-Scan tech to manage inventory and rentals, with duties including moving trucks, inspecting gear, and educating customers. Training is provided and a $100 signing bonus and a $300 bonus after certification are offered.