Customer Experience Pro — Payments & Logistics

PayCargo LLC; Coral Gables (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Vacation policy

Sick policy

Personal time off

401K match

Job summary

PayCargo LLC is seeking a Customer Experience Representative to provide courteous support via email, CRM, or phone. You will help retain customers and promote PayCargo services while handling inquiries, reconciliations, and payments with a focus on accuracy and security.

The role requires strong communication skills, experience with Salesforce and related tools, and the ability to work with various teams across offerings. Multilingual abilities are a plus.

Qualifications

• Associate degree or equivalent; 1–2 years related experience preferred.
• Proficiency in Salesforce, RingCentral, Bluesnap, Slack, Mandrill and Microsoft Office.
• Excellent verbal and written communication skills; professional demeanor.

Responsibilities

• Provide courteous customer experience via email, CRM, or phone to retain and grow business.
• Share account information securely with customers and assist with reconciliations and payments.
• Resolve customer inquiries promptly and build trust by educating on PayCargo services.
• Support campaigns and product launches; prepare reports as needed.

Skills

Verbal & written communication

Salesforce

RingCentral

PayCargo system

Bluesnap

Slack

Mandrill

Microsoft Office

Multilingual: Spanish, French, Arabic,

Education

Associate degree (A.A) or equivalent

Tools

Salesforce"

RingCentral

Bluesnap

Slack

Mandrill

Job description

PayCargo LLC is seeking a Customer Experience Representative to provide courteous support via email, CRM, or phone. You will help retain customers and promote PayCargo services while handling inquiries, reconciliations, and payments with a focus on accuracy and security.

The role requires strong communication skills, experience with Salesforce and related tools, and the ability to work with various teams across offerings. Multilingual abilities are a plus.