Customer Experience Pro: On-Site Growth & Perks

Metcom, Inc.; Saint Clair Shores (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Teamwork culture

Career growth opportunities

Flexible work policies

Team events

Benefits package

Job summary

Metcom, Inc. in St Clair Shores, MI is seeking a Customer Experience Specialist for an on-site, full-time role. You will deliver exceptional customer support, manage client relationships, and resolve inquiries to ensure overall satisfaction.

The ideal candidate has strong communication and interpersonal skills, is able to prioritize and multi-task, and is proficient with Microsoft Office and CRM software. A high school diploma is required; a bachelor’s degree is a plus.

Qualifications

• Must have strong customer service and communication skills.
• Ability to prioritize, multi-task, and manage time effectively.
• Experience resolving customer inquiries and issues.
• Proficiency in Microsoft Office and CRM software.
• Attention to detail and problem-solving skills.
• Previous experience in a customer service or support role.
• High school diploma or equivalent; bachelor’s degree is a plus.

Responsibilities

• Deliver exceptional customer support and resolve inquiries.
• Manage client relationships and ensure overall satisfaction.
• Resolve customer inquiries and issues promptly and professionally.
• Escalate complex cases as needed and follow up to ensure resolution.
• Maintain accurate records in CRM and assist with process improvements.

Skills

Strong customer service

Communication

Interpersonal skills

Prioritization & multitasking

Attention to detail

Customer service experience

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

CRM software

Job description

Metcom, Inc. in St Clair Shores, MI is seeking a Customer Experience Specialist for an on-site, full-time role. You will deliver exceptional customer support, manage client relationships, and resolve inquiries to ensure overall satisfaction.

The ideal candidate has strong communication and interpersonal skills, is able to prioritize and multi-task, and is proficient with Microsoft Office and CRM software. A high school diploma is required; a bachelor’s degree is a plus.