Automotive Customer Experience Specialist

Concentrix; Farmington Hills (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off and holidays

Learning days and training

Job summary

Concentrix in Farmington Hills, MI, is seeking an Automotive Customer Support Specialist to deliver exceptional customer experiences for a world-renowned brand. This on-site role emphasizes empathetic problem-solving, product knowledge, and teamwork in a fast-paced environment.

You will handle escalated inquiries, collaborate with dealerships and field support, and maintain strong communication with customers throughout the resolution journey. A Fortune 500 culture and growth opportunities await.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Automotive enthusiast or basic knowledge of how cars work.
• Natural customer service skills and enjoys helping people.
• Empathetic problem solver and able to think critically.
• Comfortable using computers and multiple applications simultaneously.
• 1+ year in customer-facing role, preferably in automotive or service industries.

Responsibilities

• Respond to escalated automotive product questions and concerns promptly.
• Follow established processes using internal knowledge base to resolve inquiries.
• Identify customer needs by asking questions and researching the issue.
• Coordinate with other departments to ensure timely resolutions.
• Communicate in writing with customers and provide follow-up throughout resolution.
• Deliver expert customer experiences with a positive attitude.

Skills

Automotive knowledge

Customer service

Empathetic problem solver

Multitasking

Eager to learn new technologies

Education

High School diploma or GED

Job description

Concentrix in Farmington Hills, MI, is seeking an Automotive Customer Support Specialist to deliver exceptional customer experiences for a world-renowned brand. This on-site role emphasizes empathetic problem-solving, product knowledge, and teamwork in a fast-paced environment.

You will handle escalated inquiries, collaborate with dealerships and field support, and maintain strong communication with customers throughout the resolution journey. A Fortune 500 culture and growth opportunities await.