On-Site Automotive Support Specialist — Grow with a Global Brand

Talkpush; Farmington Hills (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

DailyPay enrollment option to access &

Mentorship programs

Health and wellness programs

401(k) retirement plan

Paid time off and holidays

Paid learning days

Modern, state-of-the-art office

Diversity, equity, and inclusion

Global citizenship, sustainability, &

Job summary

Concentrix in Farmington Hills, MI is seeking an Automotive Customer Support Specialist to join our on-site team. You will deliver exceptional customer experiences for world-known automotive brands and support daily operations with a friendly, problem-solving approach.

You’ll respond to escalated questions, reference the internal knowledge base, and coordinate with dealerships and field teams to resolve issues promptly.

Qualifications

• High School diploma or GED and be at least 18 years of age.
• Automotive enthusiast or have a relative knowledge of how automobiles work.
• Possess natural customer service skills and genuinely enjoy helping people.
• Be an empathetic problem solver and critical thinker.
• Comfortable working with computers and the internet, as well as operating several applications simultaneously.
• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are required.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Must reside in the United States and have a valid U.S. address for residence.

Responsibilities

• Respond to escalated automotive-related product questions and concerns in a timely manner.
• Resolve customer inquiries following standardized processes while referencing an internal knowledge base.
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
• Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.
• Deliver expert customer experiences…with a smile.

Skills

Automotive knowledge

Customer service

Empathetic problem solving

Multi-tasking

Computer & internet skills

Communication

Education

High School diploma or GED

Job description

Concentrix in Farmington Hills, MI is seeking an Automotive Customer Support Specialist to join our on-site team. You will deliver exceptional customer experiences for world-known automotive brands and support daily operations with a friendly, problem-solving approach.

You’ll respond to escalated questions, reference the internal knowledge base, and coordinate with dealerships and field teams to resolve issues promptly.