Customer Experience Specialist

Metcom, Inc.; Saint Clair Shores (MI); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Teamwork culture

Career growth opportunities

Flexible work policies

Team events

Benefits package

Résumé du poste

Metcom, Inc. in St Clair Shores, MI is seeking a Customer Experience Specialist for an on-site, full-time role. You will deliver exceptional customer support, manage client relationships, and resolve inquiries to ensure overall satisfaction.

The ideal candidate has strong communication and interpersonal skills, is able to prioritize and multi-task, and is proficient with Microsoft Office and CRM software. A high school diploma is required; a bachelor’s degree is a plus.

Qualifications

• Must have strong customer service and communication skills.
• Ability to prioritize, multi-task, and manage time effectively.
• Experience resolving customer inquiries and issues.
• Proficiency in Microsoft Office and CRM software.
• Attention to detail and problem-solving skills.
• Previous experience in a customer service or support role.
• High school diploma or equivalent; bachelor’s degree is a plus.

Responsabilités

• Deliver exceptional customer support and resolve inquiries.
• Manage client relationships and ensure overall satisfaction.
• Resolve customer inquiries and issues promptly and professionally.
• Escalate complex cases as needed and follow up to ensure resolution.
• Maintain accurate records in CRM and assist with process improvements.

Connaissances

Strong customer service

Communication

Interpersonal skills

Prioritization & multitasking

Attention to detail

Customer service experience

Formation

High school diploma or equivalent

Bachelor’s degree preferred

Outils

Microsoft Office

CRM software

Description du poste

This is a full-time on-site role for a Customer Experience Specialist at Metcom, Inc. in St Clair Shores, MI. The candidate will be responsible for delivering exceptional customer support, managing client relationships, resolving customer inquiries and issues, and ensuring overall customer satisfaction.

Qualifications

Strong customer service, communication, and interpersonal skills

Ability to prioritize, multi-task, and manage time effectively.

Experience in resolving customer inquiries and issues.

Proficiency in Microsoft Office and customer relationship management (CRM) software

Attention to detail and problem-solving skills.

Previous experience in a customer service or support role

High school diploma or equivalent; bachelor’s degree is a plus.

Interested in joining a dynamic and nurturing team?

Our offer

Teamwork – We’re a family and we take care of each other. Collaboration, knowledge sharing and teamwork are central to Metcom. A daily team meeting and shared inbox foster this culture.
Career Opportunities – Our team approach will not preclude career growth and development. Our commitment is to nurture and expand your skill set for career progression.
Flexible Work Policies – Friday ‘skip out early’ days are common at Metcom. Doctor and vet appointments, mini emergencies, and other ‘this is life’ reasons to miss a few hours of work are never deducted from PTO. Our supportive atmosphere also can support hybrid and remote opportunities for the fully trained team member with unique circumstances.
Team Events – We work and play together with monthly team-building sessions, team charity events and happy hours.
Benefits – Metcom provides health and vision coverage, short term disability, PTO, 401K, profit sharing, Costco membership, and lots of free embroidered apparel!