Onsite Customer Experience Specialist

TTEC; Dearborn (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Holidays

Job summary

Percepta is seeking a Customer Service Representative to be onsite in Allen Park, Michigan, supporting a mobility-focused program via phone, video chat, and online messaging on a social-media based platform.

You will deliver exceptional service, guide members, and resolve issues with a focus on education and long-term satisfaction. Prior CS experience and strong communication skills are essential.

Qualifications

• 3–5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• Excellent verbal and written communication skills.
• Savvy with technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest).

Responsibilities

• Deliver exceptional, high-quality support in every member interaction.
• Provide clear guidance and expert advice to members navigating the program.
• Diagnose issues efficiently and resolve them with education and empowerment.
• Collaborate with legacy application owners to troubleshoot complex issues.
• Investigate and resolve billing and payment-related inquiries with accuracy and care.
• Own the end-to-end member experience and escalate when appropriate.

Skills

Customer service experience

Communication skills

Tech-savvy

Automotive industry interest

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Facebook

Twitter

Instagram

LinkedIn

Pinterest

Job description

Percepta is seeking a Customer Service Representative to be onsite in Allen Park, Michigan, supporting a mobility-focused program via phone, video chat, and online messaging on a social-media based platform.

You will deliver exceptional service, guide members, and resolve issues with a focus on education and long-term satisfaction. Prior CS experience and strong communication skills are essential.