Customer Experience Pro — On-Site Banking

City National Bank; Clarksburg (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

City National Bank is hiring a Customer Service Representative for an on-site, hourly full-time role in Clarksburg, WV. You will assist customers, process transactions, and promote banking products with a friendly, professional demeanor.

Ideal candidates have a high school diploma or equivalent; college degree is a plus, and strong communication skills are essential. Prior banking service experience is beneficial, and familiarity with banking software is a plus.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking customer service is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional manner.
• Identify customer needs and recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and assist with online/mobile banking.
• Maintain accurate customer records in compliance with regulations.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is hiring a Customer Service Representative for an on-site, hourly full-time role in Clarksburg, WV. You will assist customers, process transactions, and promote banking products with a friendly, professional demeanor.

Ideal candidates have a high school diploma or equivalent; college degree is a plus, and strong communication skills are essential. Prior banking service experience is beneficial, and familiarity with banking software is a plus.