Customer Experience Pro - Home Services Support

Sila Services; Northfield Center Township (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Paid time off and holidays

401(k) with company match

Ongoing training and development

Job summary

Jackson Comfort Services is seeking a Customer Experience Representative to be the first voice customers hear when reaching out for help. This role involves managing customer calls, scheduling appointments, and ensuring a positive experience for everyone.

Ideal candidates will love helping people, stay organized in hectic situations, and have a friendly demeanor. The position offers competitive pay at $17 per hour and a supportive team environment with opportunities for advancement.

Qualifications

• Positive attitude and strong organizational skills.
• Ability to handle stressful situations professionally.
• Comfortable with technology and multitasking.

Responsibilities

• Answer customer calls, texts, and chats.
• Schedule service appointments and manage customer records.
• Provide exceptional support and resolve customer inquiries.

Job description

Jackson Comfort Services is seeking a Customer Experience Representative to be the first voice customers hear when reaching out for help. This role involves managing customer calls, scheduling appointments, and ensuring a positive experience for everyone.

Ideal candidates will love helping people, stay organized in hectic situations, and have a friendly demeanor. The position offers competitive pay at $17 per hour and a supportive team environment with opportunities for advancement.