Customer Experience Pro - Home Services Support

Sila Services, LLC; Northfield Center Township (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Paid time off and holidays

401(k) with company match

Ongoing training and development

Job summary

Jackson Comfort Services is seeking a Customer Experience Representative to be the first voice customers hear when reaching out for help. This role involves managing customer calls, scheduling appointments, and ensuring a positive experience for everyone.

Ideal candidates will love helping people, stay organized in hectic situations, and have a friendly demeanor. The position offers competitive pay at $17 per hour and a supportive team environment with opportunities for advancement.

Qualifications

• Positive attitude and strong organizational skills.
• Ability to handle stressful situations professionally.
• Comfortable with technology and multitasking.

Responsibilities

• Answer customer calls, texts, and chats.
• Schedule service appointments and manage customer records.
• Provide exceptional support and resolve customer inquiries.

Job description

Customer Service Representative (CSR)

📍Northfield, OH
💲 $17-20/hour | Full-Time

Looking for more than just another customer service job?

At Jackson Comfort Services, our CSRs are the heart of our business. You're the first person our customers talk to when they need help, and you set the tone for every interaction.

If you enjoy helping people, staying organized, and being part of a team that supports one another, we'd love to meet you!

What it's like: https://www.youtube.com/watch?v=uHydmR5rsFg

What You'll Do

• Answer incoming customer calls, texts, and chats
• Schedule HVAC, plumbing, and electrical service appointments
• Create and update customer records
• Work with dispatch and technicians to keep schedules running smoothly
• Provide friendly, professional customer service
• Keep accurate notes and documentation in our CRM

What We're Looking For

• Excellent customer service and communication skills
• Positive attitude and strong work ethic
• Ability to multitask in a fast-paced environment
• Organized with strong attention to detail
• Dependable and reliable
• Comfortable learning new technology

Bonus Points

• ServiceTitan experience
• Call center or dispatch experience
• HVAC, plumbing, electrical, or home services experience

No industry experience? That's okay! If you have a great attitude and love helping people, we'll teach you the rest.

What We Offer

• $17/hour
• Medical, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with Company Match
• Ongoing training and career growth
• Full-time, year-round stability
• A supportive team that values hard work and great customer service

Why Jackson Comfort?

Our team lives by five simple values:

⭐ Be Likeable
⭐ Be Ethical
⭐ Be Responsible
⭐ Be Knowledgeable
⭐ Be Reliable

If those values sound like you, you'll fit right in.

Ready to join a company where people matter? Apply today—we'd love to meet you!

#SG&A

$17 - $20 an hour