Customer Experience Pro - On-the-Job Training & 401(k)

Cascade Services; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

On-the-job training

Professional development assistance

Vision insurance

Job summary

Harrington Air Conditioning is seeking a dedicated Customer Service Representative to join our team. The role involves interacting with customers in person, by phone, and by email to resolve issues, process orders, and maintain accurate records.

Ideal candidates have strong communication skills, experience with CRM systems, and the ability to multitask in a fast-paced setting. A high school diploma or equivalent is required, with HVAC experience a plus. 401(k) and health benefits are offered.

Qualifications

• High School Diploma/GED or equivalent experience.
• Prior experience with the public in a fast-paced environment is a plus; prior cashier experience is a plus.
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service.
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence.
• Experience with working in a CRM and/or AI Customer interface system.
• Ability to time manage, set timeline goals and prioritize tasks.
• Ability to work independently and exercise sound judgment and problem-solving.
• Proficiency with computers.
• Ability to work in a team environment and take direction from management and supervisors.
• (Desired) HVAC industry-specific experience.

Responsibilities

• Portraying a positive company image and engaging in professional and friendly communications with customers.
• Processing orders by mail, telephone, fax, email, or other employees.
• Actively listening to customer needs and inquiries to determine appropriate service actions.
• Assisting colleagues and other employees with administrative duties.
• Serving as the cashier and handling cashier transactions and clerical duties.
• Referring customer questions regarding products or services to the appropriate person.
• Establishing and maintaining customer profiles and preparing required documentation.
• Performing accurate company-required recordkeeping.
• Corresponding with third-party providers to obtain payments.
• Resolving customer problems, such as shipping or invoicing problems, insurance issues, etc.
• Informing customers of prices, scheduled work dates, anticipated delays and any additional information needed by customer; recording or filing copy of order received.
• Following-up on orders to ensure successful completion of work by specified dates.
• Preparing receipts and shipping documents.
• Performing other duties as assigned.

Skills

Customer service

Cash handling

Communication

CRM system

Telephone etiquette

Multitasking

Team player

Education

High School Diploma/GED

Tools

CRM software

Computer proficiency

Job description

Harrington Air Conditioning is seeking a dedicated Customer Service Representative to join our team. The role involves interacting with customers in person, by phone, and by email to resolve issues, process orders, and maintain accurate records.

Ideal candidates have strong communication skills, experience with CRM systems, and the ability to multitask in a fast-paced setting. A high school diploma or equivalent is required, with HVAC experience a plus. 401(k) and health benefits are offered.