Customer Service Representative

Airtron Heating & Air Conditioning; Olde West Chester (OH); Hybrid; USD 23,000 - 34,000; Full time

Job summary

Airtron Heating & Air Conditioning is seeking a full-time Customer Service Representative to be the first contact for customers and ensure a high level of service. You will handle incoming calls, set appointments, and document concerns to support the team.

The position offers a hybrid schedule (8:00 am – 5:00 pm) with some remote work after training, located in West Chester, OH, with a pay range of $17–$25 per hour based on experience and qualifications.

Qualifications

• Customer service skills required.
• Bilingual skills preferred.
• Excellent written and verbal communication.

Responsibilities

• Answer incoming calls from potential and current clients.
• Schedule appointments and home visits; document details accurately.
• Respond to voicemails and emails; send appointment confirmations.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Bilingual preferred

Communication skills

Time management

Professional appearance

Rapport building

Team player

Job description

Job Description

Airtron Heating & Air Conditioning is looking to hire a full-time Customer Service Representative to be the first line of communication for our customers and provide high-quality customer service. Do you have a friendly disposition and a positive attitude? Do you want to work for a highly respected and stable company? Have you been searching for a company that will value your contributions? This HVAC call center position earns a competitive wage of $17 - $25 per hour depending on experience.

About Airtron Heating & Air Conditioning

Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of HVAC systems. We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work. No matter the season, we are dedicated to keeping our customers' homes comfortable all year round. As always, our commitment is to our customers, for whom we provide excellent service and knowledgeable technicians, helping to set us apart from the competition. Our work environment is dynamic with a great work-life balance, and the career opportunities across our businesses offer daily variety and challenges. No day is ever the same. Providing career growth to our own employees is critical to our ongoing success. We give you the opportunity to take charge of your career.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you are the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details/customer concerns, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• Customer service skills
• Bilingual skills preferred
• Excellent communication skills, both written and verbal
• Ability to manage time well and effectively prioritize tasks
• Professional appearance and presentation
• Ability to establish a good rapport with people
• Collaborative and hardworking attitude

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE

This HVAC call center position typically works from 8:00 am - 5:00 pm. After the initial training period, your work will be a mix of remote and in office.

Location

West Chester, OH

45069