Customer Experience Representative (Residential HVAC & Electrical)

Tech9; Youngstown (OH); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

IRA with company match

Paid time off

Paid holidays

Birthday leave

Job summary

Goods Electric, Heating & Air in Youngstown, OH is seeking a Customer Experience Representative to be the first contact for customers, scheduling service visits and providing updates with a friendly, professional approach.

The role emphasizes teamwork with field and office staff to deliver outstanding service, maintain accurate records, and uphold our core values. Competitive pay and benefits accompany a supportive environment.

Qualifications

• Experience in delivering friendly customer experiences.
• Ability to manage calls and organize appointments.
• Comfort with learning new software and systems.

Responsibilities

• Be the first point of contact for customers and provide updates.
• Coordinate service appointments with field and office teams.
• Maintain professional, helpful interactions and accurate records.

Skills

Customer service

Scheduling

Communication

Job description

# Customer Experience Representative (Residential HVAC & Electrical)Apply for this jobLocationYoungstown, OHDepartmentOfficeJob TypeFull-TimeCompensation$40,000 per year (USD)**Customer Experience Representative (HVAC & Electrical) – Youngstown, OH****Be the Voice That Starts Every Great Customer Experience.**At Goods Electric, Heating & Air, we believe helping families have a bright, safe, and comfortable home begins with the very first phone call. That's where you come in.We're looking for a friendly, organized, and customer-focused **Customer Experience Representative** who enjoys helping people, solving problems, and being part of a team that genuinely cares. If you take pride in creating exceptional customer experiences and want to work in a positive, supportive environment where your work truly matters, we'd love to meet you.**Why Join Good’s Electric, Heating, and Air?*** Competitive Weekly Pay – $40K+ annually* Performance bonus opportunities* Simple IRA retirement plan with company match after the first year* Health Insurance Reimbursement Account* Paid time off that grows with your tenure* 6 Paid holidays *(New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)** Paid day off on your birthday* Stable year round work* As a family-oriented company, we prioritize open communication and a strong team culture* Paid training at our facilities* Supportive and collaborative work environment**What You’ll Do:**You'll be the first person our customers connect with—answering calls, scheduling service appointments, providing updates, and making every interaction feel professional, friendly, and helpful. You'll work closely with our field and office teams to ensure each customer receives the outstanding service we're known for.**We’re Looking for Someone Who:*** Enjoys helping people and building relationships* Communicates confidently and professionally* Stays organized in a fast-paced environment* Learns new technology quickly and accurately* Shares our core values of Faith, Excellence, Diligence, and HelpfulnessIf you're looking for more than just another customer service job—and want to be part of a company where people genuinely care about one another and the customers they serve—we'd love to hear from you.**Goods Electric, Heating & Air**Helping families have bright, safe, and comfortable homes throughout the Youngstown area.*Goods Electric, Heating, and Air is an Equal Opportunity Employer.*