Customer Service Representative

Tree Guardians; Beverly (MA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

Iron Tree Service is seeking a Customer Service Rep to handle inbound and outbound customer interactions, support the outside sales team, and ensure a consistently high level of service. The role emphasizes empathy, documentation accuracy, and cross-department collaboration.

The ideal candidate will possess strong communication skills, multitasking ability, and a customer-focused mindset, contributing to a premium service experience.

Qualifications

• High school diploma or equivalent required.
• Associate's degree or higher a plus.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Experience in service industry is a plus.

Responsibilities

• Answer inbound customer calls in a timely manner.
• Make outbound calls to review the 100% satisfaction guarantee.
• Support outside sales team.
• Demonstrate empathy and understanding of customer problems.
• Interact professionally with other departments.
• Accurately document calls and assignments per procedures.
• Follow scripts to provide a consistent customer experience.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Software adaptability

Education

High school diploma

Associate's degree (plus)

Tools

Software applications

Job description

Customer Service Rep

Iron Tree Service is a fast-growing, premium tree service company. We are looking for dedicated, career-minded individuals to join our customer service team. We offer opportunities for long term employment, growth and career advancement. The Customer Service Department is a critical part of our success. In this role you will have daily interaction with our existing and future customers as well as provide critical support to the outside sales department.

If you are looking to grow and develop your career, Iron Tree Service is the right opportunity for you.

Responsibilities

• Answer inbound customer calls in a timely manner
• Make outbound calls to customers to review our 100% satisfaction guarantee
• Support outside sales team
• Demonstrate empathy and understanding of customer problems
• Professionally interact with other departments
• Accurately document calls and assignment of calls based on established procedures
• Follow scripting to provide consistent experience for customers and potential clients

Qualifications

• High school diploma or equivalent
• Associate's degree or greater is a plus
• Success in a team environment
• Previous experience in service industry is a plus
• Excellent communication skills, both verbal and written
• Ability to multitask
• Exceptional customer service and phone skills
• Strong attention to detail with problem solving capabilities
• Comfort with various software applications and/or ability to adapt and learn them

Benefits

• 401(k) matching
• Health insurance
• Paid time off

Iron Tree Service is an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.