Customer Experience Rep — Commission Opportunity

Rollins, Inc.; Naples (FL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive pay

Sales commission

Benefits package

Life insurance

401(k) match

Employee stock plan

Paid time off

Employee discounts

Tuition reimbursement

Scholarship awards

Career advancement

Recognition program

Friendly work environment

Referral bonuses

Growth opportunities

Job summary

HomeTeam Pest Defense in Naples, FL is hiring a Customer Service Representative to deliver positive experiences, handle inquiries, schedule services, and assist with billing. You will use Route Point software to coordinate pest and builder services.

The role emphasizes courteous communication, problem solving, and supporting customers through pricing, re-treats, and follow-up calls. Competitive pay, benefits, and growth opportunities are offered.

Qualifications

• Must have 1 year of prior customer service experience.
• Entry-level customer service skills and technique.
• Basic understanding of computers.
• Must be 18+ with HS diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing, schedule service, and close orders.
• Interact with customers by scheduling pest and builder services using Route Point.
• Handle billing questions and reconcile payments.
• Maintain service tickets and update notes in the system.
• Calm upset customers and escalate issues to managers.

Skills

Customer service

Telephone etiquette

Basic computer skills

Route Point software

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in Naples, FL is hiring a Customer Service Representative to deliver positive experiences, handle inquiries, schedule services, and assist with billing. You will use Route Point software to coordinate pest and builder services.

The role emphasizes courteous communication, problem solving, and supporting customers through pricing, re-treats, and follow-up calls. Competitive pay, benefits, and growth opportunities are offered.