Multichannel Fiber Customer Experience Specialist

Priority Dispatch Corp.; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Lyte Fiber, LLC is seeking a dynamic Customer Service Representative to provide outstanding support across phone, email, and online chat. You will resolve inquiries, guide customers through solutions, and assist with onboarding while maintaining a friendly, professional demeanor.

The role emphasizes logging interactions, troubleshooting, and collaborating with the team to improve customer experience. Houston-based, equal-opportunity employer, with flexible hours.

Qualifications

• Minimum: high school diploma or equivalent; bachelor's degree preferred.
• Proven experience in customer service, preferably in the telecommunications or technology industry.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with CRM software and MS Office.

Responsibilities

• Provide timely and effective customer service through phone, email, and online chat channels.
• Log and track customer interactions in the internal system.
• Troubleshoot and resolve customer issues, escalating complex cases as necessary.
• Offer product and service information, helping customers make informed decisions.
• Assist with onboarding new customers and explaining company policies and procedures.
• Collaborate with team members to improve customer experience and operational processes.
• Follow up with customers to ensure issues have been resolved to their satisfaction.
• Stay updated on company products, services, promotions, and any changes in procedures.
• Available to work a flexible 9 hour schedule, including a 1 hour lunch break, five days a week, anytime between 7:45 AM and 11:59 PM.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Time management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Lyte Fiber, LLC is seeking a dynamic Customer Service Representative to provide outstanding support across phone, email, and online chat. You will resolve inquiries, guide customers through solutions, and assist with onboarding while maintaining a friendly, professional demeanor.

The role emphasizes logging interactions, troubleshooting, and collaborating with the team to improve customer experience. Houston-based, equal-opportunity employer, with flexible hours.