Customer Experience Representative

VNET Fiber; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts/Section 125

401(k) Savings Plan with a company m;

Life Insurance

Short Term Disability Insurance

Paid Time Off

Sick Time

Paid Holidays

Employee Assistance Program

Free Parking

On-Site Fitness Facility

Job summary

Velocity Network, Inc. is seeking a Customer Experience Representative for our Fiber to the Home team. You will advise customers on the benefits of fiber optics through inbound and outbound sales calls and deliver exceptional service for billing inquiries and service issues.

This role focuses on payments, handling equipment returns, and contributing to a positive customer experience within a collaborative environment and competitive benefits package.

Responsibilities

• Advise customers on the benefits of fiber optics through inbound and outbound sales calls.
• Provide exceptional customer service for bill inquiries, service issues, payments, and equipment returns.

Job description

Description

Velocity Network, Inc. is currently seeking a Customer Experience Representative for our Fiber to the Home team. The incumbent will advise customers on the benefits of fiber optics through inbound and outbound sales calls. In addition, responsibilities will include providing exceptional customer service in the areas of bill inquiries, service issues, payments, and handling equipment returns.

VNET offers an outstanding work environment and a competitive compensation and benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts/Section 125 Plan
• 401(k) Savings Plan with a company match
• Life Insurance
• Short Term Disability Insurance
• Paid Time Off
• Sick Time
• Paid Holidays
• Employee Assistance Program
• Free Parking
• On-Site Fitness Facility

If you're looking for a challenging career that will allow you to showcase your talents, skills, and expertise, a position at VNET could be a great fit!