Customer Experience Pro — Empathy-Driven Support

Dexcomm; Carencro (LA); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401(k) matching

Paid time off

Referral program

On-the-job training

Job summary

Dexcomm seeks an in-office Customer Experience Specialist in Carencro, LA. You will handle high call volumes and deliver warm, professional interactions while following client scripts and maintaining confidentiality.

This role requires excellent communication and a typing speed of 45 wpm, with shifts ending as late as 11pm. Starting pay is $13.00 per hour, with potential to earn $15.00 per hour within the first year, plus benefits including Medical, Dental, Vision, HSA, and 401(k) matching.

Qualifications

• Excellent verbal and written communication skills.
• Flexible schedule with late-evening shifts and weekends.
• Must report to the call center in Carencro, LA.
• Ability to maintain confidentiality and accuracy.
• Typing speed of at least 45 words per minute.

Responsibilities

• Handle high call volume while delivering a warm, inviting experience.
• Follow client-specific scripts to meet caller needs.
• Actively listen and respond with empathy.
• Maintain confidentiality and accuracy on each call.
• Work in a dynamic, 24/7/365 environment and meet high expectations.

Skills

Strong communication skills

Schedule flexibility

Typing speed 45 wpm

On-site in Carencro

Job description

Dexcomm seeks an in-office Customer Experience Specialist in Carencro, LA. You will handle high call volumes and deliver warm, professional interactions while following client scripts and maintaining confidentiality.

This role requires excellent communication and a typing speed of 45 wpm, with shifts ending as late as 11pm. Starting pay is $13.00 per hour, with potential to earn $15.00 per hour within the first year, plus benefits including Medical, Dental, Vision, HSA, and 401(k) matching.