Customer Escalation Specialist – Hybrid/Remote Support

Dexian; Chandler (AZ); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Dexian in Chandler, AZ is seeking a qualifying candidate for an 18-month contract role focused on complaint resolution within the financial services sector. The position pays $21-$26 per hour and starts ASAP.

Excellent empathy, communication, and the ability to navigate multiple systems while working from home part of the time are essential. Training includes 6 weeks onsite, after which the role shifts to a hybrid schedule with 5 days onsite and 5 days remote.

Qualifications

• 3+ years of Complaint Resolution experience in Financial Services or Insurance industry.
• Strong communication to de-escalate customers over the phone.
• Follow policy and procedures to execute tasks repetitively.
• Pipeline and time management across statuses while meeting deadlines.
• Tech savvy; work from home part of the time and navigate multiple systems.
• Empathy and thick skin to assist upset customers.

Skills

Empathy

De-escalation

Communication skills

Policy adherence

Time management

Tech savvy

Job description

Dexian in Chandler, AZ is seeking a qualifying candidate for an 18-month contract role focused on complaint resolution within the financial services sector. The position pays $21-$26 per hour and starts ASAP.

Excellent empathy, communication, and the ability to navigate multiple systems while working from home part of the time are essential. Training includes 6 weeks onsite, after which the role shifts to a hybrid schedule with 5 days onsite and 5 days remote.