Remote Customer Service Pro | $20-$30/hr | Empathy-Driven

Aetna; Baton Rouge (LA); Remote; USD 57,308,160 - 85,962,240; Full time

Job summary

Aetna is seeking a Customer Service Representative in Baton Rouge, LA to be the frontline of member support. You will help customers with information about plans and products and resolve issues to improve satisfaction and retention.

The role emphasizes empathy, strong communication, and the ability to manage multiple tasks in a high-volume, transaction-based environment. Bachelor's degree is preferred, with a focus on service excellence.

Qualifications

• Experience in a production/transaction-based environment.
• Customer service experience in a call center or retail setting.
• Strong written and verbal communication and problem-solving skills.
• Strong computer navigation and typing abilities.
• Ability to manage multiple tasks in a high-volume environment.

Responsibilities

• Assist customers by providing information and resolving issues to improve satisfaction and retention.
• Represent Aetna to members, providers, physicians and hospitals over the phone.
• Deliver empathetic, knowledge-based service in a fast-paced environment.

Skills

Customer service

Empathy

Communication

Typing

Multitasking

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Aetna is seeking a Customer Service Representative in Baton Rouge, LA to be the frontline of member support. You will help customers with information about plans and products and resolve issues to improve satisfaction and retention.

The role emphasizes empathy, strong communication, and the ability to manage multiple tasks in a high-volume, transaction-based environment. Bachelor's degree is preferred, with a focus on service excellence.