Customer Experience Pro – Airport Car Rentals & Discounts

National Car Rental; Fletcher (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative (CXR) at Asheville Regional Airport in Fletcher, NC. You will greet customers, explain rental terms and vehicle features, and process rentals to ensure a smooth pickup and return.

We offer paid time off, insurance options, a 401k plan with matching, employee discounts, training and development, and flexible scheduling. Schedules include multiple shifts at AVL Fletcher location.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High School Diploma or G.E.D. required.
• Minimum 2 years of customer service or sales experience in retail, guest services, or hospitality.
• Valid driver license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol-related convictions on driving record in past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer optional protections, upgrades, fuel options and other services.
• Assist with directions, maps, local area information and general service information.
• Handle reservations, rate quotes, questions, and resolutions for customers and vendors.
• Assess rental condition on return and communicate issues to management.
• Maintain attendance and punctuality and perform other duties as assigned.

Skills

Customer service experience

Sales experience

Communication skills

Education

High School Diploma or G.E.D.

Job description

National Car Rental is hiring a Customer Experience Representative (CXR) at Asheville Regional Airport in Fletcher, NC. You will greet customers, explain rental terms and vehicle features, and process rentals to ensure a smooth pickup and return.

We offer paid time off, insurance options, a 401k plan with matching, employee discounts, training and development, and flexible scheduling. Schedules include multiple shifts at AVL Fletcher location.