Customer Experience & Platforms Strategy Intern

West Monroe; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

West Monroe, United States, seeks Consulting Interns to join the Platforms & Customer Strategy team within the Technology & Experience (TechEx) Practice. As an intern, you will work with clients across industries to improve customer and employee experience through strategy, business process and operating model design, and technology enablement.

You will gain hands-on experience across customer strategy, data analysis, and platform configuration, helping translate customer and business needs into

Qualifications

• Degree in progress with expected graduation between Dec 2027 and Aug 2028.
• GPA minimum 3.0 and legal right to work in the U.S. without sponsorship.
• Hybrid work model with travel up to 50% as needed.

Responsibilities

• Develop and deliver business and technology solutions across marketing, sales, and customer service.
• Conduct customer, market, and data analysis to identify insights and opportunities.
• Engage with client stakeholders to gather requirements and define outcomes.
• Support platform implementation and technology-enabled transformation plans.
• Assist in workshops to map current and future customer journeys and KPIs.
• Translate needs into business requirements, user stories, and functional specs.
• Leverage AI tools to accelerate analysis and generate insights for clients.

Skills

Analytical thinking

Written & verbal communication

Team collaboration

Prioritization

Leadership

Curiosity about AI

Education

Bachelor’s degree in progress

GPA 3.0+

Authorized to work in the U.S.

Tools

Salesforce

ServiceNow

NetSuite

Genesys

NiCE

Job description

West Monroe, United States, seeks Consulting Interns to join the Platforms & Customer Strategy team within the Technology & Experience (TechEx) Practice. As an intern, you will work with clients across industries to improve customer and employee experience through strategy, business process and operating model design, and technology enablement.

You will gain hands-on experience across customer strategy, data analysis, and platform configuration, helping translate customer and business needs into