Tech Platforms & Strategy Intern (Salesforce/AI)

West Monroe; New York (NY); Hybrid; USD 52,000 - 58,000; Full time

Job summary

West Monroe is seeking Consulting Interns to join our Platforms and Customer Strategy team within our TechEx Practice. You will collaborate with clients across industries, focusing on strategy, digital transformation, and technology platforms like Salesforce and ServiceNow.

You’ll gain hands-on experience in technology strategy, architecture, and systems integration, supporting marketing, sales, service, and eCommerce operations.

Qualifications

• Must be pursuing a bachelor’s degree with expected graduation between Dec 2027 and Aug 2028.
• Official transcripts may be requested before start.
• Eligible to work in the United States without sponsorship now or in the future.

Responsibilities

• Conduct interviews, gather insights and document business needs.
• Design scalable solutions on Salesforce or ServiceNow and assist with technical designs.
• Map workflows, redesign processes and create technical documentation.
• Configure and program on Salesforce or ServiceNow, develop integrations and migrate data.
• Write and execute test scripts, manage deployments and support DevOps.
• Create and deliver end-user training materials.
• Support strategy workshops, process improvements, KPIs and financial modeling.
• Leverage AI tools to accelerate analysis and support data-driven recommendations.

Skills

Analytical thinking

Written and verbal communication

Collaborative mindset

Time management

Leadership

Curiosity about AI

Education

Bachelor’s degree in progress

GPA 3.0 minimum

Tools

Salesforce

ServiceNow

HubSpot

MuleSoft

Dell Boomi

Git

APIs

Job description

West Monroe is seeking Consulting Interns to join our Platforms and Customer Strategy team within our TechEx Practice. You will collaborate with clients across industries, focusing on strategy, digital transformation, and technology platforms like Salesforce and ServiceNow.

You’ll gain hands-on experience in technology strategy, architecture, and systems integration, supporting marketing, sales, service, and eCommerce operations.