Customer Experience & Ownership Advisor

Apple; Bellevue (WA); On-site; USD 24,796 - 33,062; Full time

Job summary

Apple Retail in Bellevue, WA is seeking a Specialist to build brand loyalty by delivering an exceptional customer service experience. You’ll inquire about customer needs, recommend Apple products and services, and help customers own their Apple journey.

As a Specialist, you’ll stay informed about Apple offerings, collaborate with teammates, and contribute to an inclusive store culture while maintaining accuracy and privacy in all interactions.

Qualifications

• Availability to work a schedule including nights, weekends and holidays.
• Knowledge of Apple products and services.
• Personalize solutions and communicate them effectively.
• Ability to work in a fast-paced environment with multiple customers.
• Team-oriented and collaborative mindset.
• Curiosity and willingness to learn, including third-party products.
• Trusted with sensitive or confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs and recommending products.
• Educate customers on relevant ways to buy products and ownership options.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge and assisting ownership opportunities.
• Maintain accuracy and follow guidance; assist in other store tasks as needed.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Product knowledge

Customer service

Multitasking

Teamwork

Curiosity

Confidentiality

Job description

Apple Retail in Bellevue, WA is seeking a Specialist to build brand loyalty by delivering an exceptional customer service experience. You’ll inquire about customer needs, recommend Apple products and services, and help customers own their Apple journey.

As a Specialist, you’ll stay informed about Apple offerings, collaborate with teammates, and contribute to an inclusive store culture while maintaining accuracy and privacy in all interactions.