Customer Service Representative

igus Inc.; Rumford (RI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

Company-paid Health Savings Account (H

Company-paid dental

Company-paid life insurance

Long-term disability insurance

3% safe harbor retirement contribution

20 PTO days + 9 holidays

Subsidized lunch on-site

Job summary

igus Inc. in Rhode Island is seeking a Customer Service Representative to be a key contact for customers, handling orders, inquiries, and problem resolution from placement through delivery. You will collaborate with internal teams to ensure outstanding service and accuracy in records.

The role emphasizes multitasking in a fast-paced environment, strong communication, and a customer-first approach. On-site position with comprehensive benefits and growth potential.

Qualifications

• Minimum 1 year of customer service experience in an office, manufacturing, distribution, or similar environment.
• Strong verbal and written communication skills.
• Experience using Salesforce CRM or other customer relationship management (CRM) systems is a plus.
• Proficiency in Microsoft Office.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Professional, dependable, and able to work both independently and collaboratively.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and other communication channels.
• Process customer orders, returns, and order changes accurately and efficiently.
• Respond to inquiries regarding products, pricing, order status, shipping information, and account questions.
• Resolve customer concerns by coordinating with the appropriate internal departments.
• Maintain accurate customer records and documentation within company systems.
• Answer and route incoming calls and provide switchboard coverage as needed.
• Perform general administrative and clerical duties to support the Customer Service team.
• Assist with additional responsibilities as assigned.

Skills

Customer service experience

CRM systems (Salesforce)

Microsoft Office

Communication skills

Organizational skills

Tools

Salesforce

Job description

Join Our Team

Are you passionate about providing exceptional customer service and solving problems? igus is looking for a Customer Service Representative who enjoys building relationships, multitasking in a fast-paced environment, and ensuring customers receive outstanding support from order placement through delivery.

Join Our Team

Are you passionate about providing exceptional customer service and solving problems? igus is looking for a Customer Service Representative who enjoys building relationships, multitasking in a fast-paced environment, and ensuring customers receive outstanding support from order placement through delivery.

In this role, you'll serve as a key point of contact for our customers, processing orders, answering questions, resolving concerns, and collaborating with internal teams to deliver an excellent customer experience.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and other communication channels.
• Process customer orders, returns, and order changes accurately and efficiently.
• Respond to inquiries regarding products, pricing, order status, shipping information, and account questions.
• Resolve customer concerns by coordinating with the appropriate internal departments.
• Maintain accurate customer records and documentation within company systems.
• Answer and route incoming calls and provide switchboard coverage as needed.
• Perform general administrative and clerical duties to support the Customer Service team.
• Assist with additional responsibilities as assigned.

Qualifications

• Minimum of 1 year of customer service experience in an office, manufacturing, distribution, or similar environment.
• Strong verbal and written communication skills.
• Experience using Salesforce CRM or other customer relationship management (CRM) systems is a plus.
• Proficiency in Microsoft Office.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Professional, dependable, and able to work both independently and collaboratively.

Benefits

• Competitive base salary with ongoing growth opportunities
• Complete benefits package:
  • co. paid HSA medical plan
  • co. paid dental
  • co. paid life
  • long term disability insurance
  • 3% safe harbor retirement company contribution
• 20 Paid Time Off days per year, plus 9 holidays
• Subsidized lunch on-site

Disclaimers

This job description indicates the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between igus Bearings, Inc. and its employees.

igus is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

10:30am- 7pm