Customer Service & Order Coordination Specialist

Talentify; Hebron Estates (KY); On-site; USD 34,000 - 44,000; Full time

Job summary

Talentify is seeking a Customer Service Administrator to support sales and operations by understanding shipping and quotes dates and communicating updates to external customers. You will also assist Regional Sales Managers with customer communications and order processing.

The role requires a high school diploma (2-year business degree preferred) and 3+ years in sales administration or customer service, with strong communication, organization, and MS Office proficiency to ensure smooth order

Qualifications

• Requires high school diploma with preference for a 2-year business degree.
• Experience in sales administration or customer service.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office products.
• Excellent organizational and time management abilities.
• Problem solving, documentation, and multi-tasking skills.

Responsibilities

• Notify customers and Regional Sales Managers of product receipt.
• Verify that all data is included for quotations or processing; request missing data.
• Provide regular order progress updates via phone or email.
• Document and route sales conversations to Regional Sales Manager; relay issues to operations.
• Field status inquiries from sales and end users.
• Coordinate with production and sales on delivery deadlines and requirements.
• Facilitate online chats with prospective customers via the company site.
• Suggest improvements in customer service with production and sales.

Skills

communication

organization

time management

problem solving

documentation

research & resolution

multitasking

interpersonal skills

Education

High school diploma

2-year business degree preferred

Tools

Microsoft Office

Job description

Talentify is seeking a Customer Service Administrator to support sales and operations by understanding shipping and quotes dates and communicating updates to external customers. You will also assist Regional Sales Managers with customer communications and order processing.

The role requires a high school diploma (2-year business degree preferred) and 3+ years in sales administration or customer service, with strong communication, organization, and MS Office proficiency to ensure smooth order