Customer Experience & Order-to-Cash Lead

Cessna Aircraft Company; Augusta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Textron Specialized Vehicles Inc. is seeking a Customer Experience Manager to lead the order-to-cash lifecycle for Golf and PTV products, ensuring smooth delivery and cash collection.

You will act as the voice of the customer, coordinate with cross-functional teams, and serve as the single point of contact for territory accounts, driving customer satisfaction and timely updates on order status.

Qualifications

• Bachelor’s degree in Business Administration, Sales, or related field required.
• 2+ years of experience required.
• Excel, Microsoft Office, SAP, Salesforce preferred.
• Customer facing experience preferred.

Responsibilities

• Execute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products.
• Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.
• Act as single point of contact and direct support for assigned territory accounts.
• Communicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process.
• Provide accurate and timely information to applicable parties regarding order status.
• Manage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process.
• Maximize customer satisfaction through routine communication and exceptional service.

Skills

Customer facing experience

Education

Bachelor’s degree in Business Administration or related field

Tools

Excel

Microsoft Office

SAP

Salesforce

Job description

Textron Specialized Vehicles Inc. is seeking a Customer Experience Manager to lead the order-to-cash lifecycle for Golf and PTV products, ensuring smooth delivery and cash collection.

You will act as the voice of the customer, coordinate with cross-functional teams, and serve as the single point of contact for territory accounts, driving customer satisfaction and timely updates on order status.