Entry-Level Customer Experience Specialist

Textron Specialized Vehicles; Augusta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Textron Specialized Vehicles is seeking an entry-level professional to act as the single point of contact for used cars within the assigned territory and to support sales proposals with accuracy and timely communication.

You will collaborate with CEM and RSM, resolve account issues, and perform data entry in SAP and Salesforce to support invoicing and order tracking. This role emphasizes customer service and cross-functional coordination.

Qualifications

• Bachelor’s degree in Business Administration or related field required.
• 0–2 years of experience required.
• Microsoft Office proficiency; SAP and Salesforce experience preferred.

Responsibilities

• Act as single point of contact for used cars and direct support for assigned territory accounts.
• Collaborate with Customer Experience Managers (CEM) and Regional Sales Manager (RSM) on accuracy of sales proposals to ensure trades are processed correctly.
• Resolve disputes with RSM & CEM RSM on customer account resolutions to include missing trades, terminations, and billing.
• Participate in monthly Inventory Reconciliations within the assigned territory to ensure accuracy of used cars in our inventory
• Data Entry into SAP and Salesforce regarding sales, termination, and lost business. To include entering Used Car vehicle orders into SAP for invoicing to end customer
• Collaborate with customers to include Logistics and freight carriers to obtain proper documentation for movement of vehicles.
• Provide accurate and timely information to applicable parties regarding order status.
• Maximize customer satisfaction through routine communication and exceptional service.

Skills

Microsoft Office

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP

Salesforce

Job description

Textron Specialized Vehicles is seeking an entry-level professional to act as the single point of contact for used cars within the assigned territory and to support sales proposals with accuracy and timely communication.

You will collaborate with CEM and RSM, resolve account issues, and perform data entry in SAP and Salesforce to support invoicing and order tracking. This role emphasizes customer service and cross-functional coordination.