Customer Experience & Order Support Specialist

York Employment Services, Inc.; Ontario (CA); On-site; USD 37,000 - 49,000; Full time

Job summary

York Employment Services, Inc. is seeking a detail-oriented Customer Operations Specialist to manage the full order lifecycle in Ontario. You will ensure accurate information, timely processing, and seamless coordination across teams to deliver a high-quality customer experience.

Ideal candidates excel in organization, communication, and problem-solving, and thrive in a fast-paced environment. If you are proactive, customer-focused, and ready to make an impact, we’d love to hear from you.

Qualifications

• Excellent organizational and multitasking abilities.
• Strong communication and problem-solving skills.
• High attention to detail and accuracy.
• Ability to collaborate effectively across departments.

Responsibilities

• Serve as primary contact for customer inquiries and provide accurate product and order information.
• Resolve order, shipping, and service issues, including returns and warranties.
• Enter, review, and verify sales orders for accuracy and confirm availability.
• Track and resolve customer cases and contribute to process improvements.

Skills

Organizational skills

Multitasking

Communication

Problem-solving

Attention to detail

Collaboration

Proactive

Job description

York Employment Services, Inc. is seeking a detail-oriented Customer Operations Specialist to manage the full order lifecycle in Ontario. You will ensure accurate information, timely processing, and seamless coordination across teams to deliver a high-quality customer experience.

Ideal candidates excel in organization, communication, and problem-solving, and thrive in a fast-paced environment. If you are proactive, customer-focused, and ready to make an impact, we’d love to hear from you.