Customer Service Representative

Costex Corporation; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

CTP is seeking a Customer Service Representative to proactively assist customers, respond to inquiries, process orders, and analyze customer needs. The role emphasizes courteous communication, problem solving, and accurate record-keeping.

You will interact with Sales, Shipping, and Billing to ensure timely quotations, order fulfillment, and issue resolution, while educating customers on product applications and online tools.

Qualifications

• Proactive and customer-focused with ability to analyze customer needs.
• Strong communication skills and problem-solving abilities.
• Attention to detail and professional conduct in inquiries and escalations.

Responsibilities

• Assist customers by responding to inquiries and processing orders promptly and courteously.
• Analyze customer needs and provide appropriate solutions or recommendations.
• Maintain accurate records of interactions and follow up on orders and quotes.
• Collaborate with Shipping, Billing, and Sales to ensure customer requirements are met.
• Handle complaints and escalations professionally and resolve issues efficiently.
• Prepare progress reports and support sales strategies with information from customers.
• Educate customers on CTP online tools and product applications.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Team collaboration

Job description

At CTP, we pride ourselves on being a global provider of quality replacement parts for Caterpillar® and Komatsu® equipment and engines. Our commitment to excellence extends beyond our products and into our exceptional service. Our core values of Innovation, Gratitude, Collaboration, Trust, Excellence, and Service guide everything we do. Our modern work environment offers growth opportunities, wellness programs, regular social events, a relaxed atmosphere, on-the-job training, and a safe and lively setting.

We are looking for a Customer Service Representative who is proactive, customer-focused, and has the ability to analyze customer needs. As a Customer Service Representative, you will be responsible for carrying out all customer service activities such as responding to inquiries, processing orders, handling complaints, in a prompt, courteous and effective manner analyzing their needs, and providing appropriate solutions or recommendations. You will also handle customer inquiries, complaints, and escalations in a professional manner while maintaining accurate records of interactions. Strong communication skills, problem-solving abilities, and attention to detail are essential for success in this role. If you are passionate about providing exceptional service and enjoy interacting with customers, we would love to hear from you!

Duties &Responsibilities

• The CSR is responsible for helping in the preparation of accurate reports of progress, as well as, seeking new and innovative strategies for improving sales.
• The CSR has phone duties, greeting visitors, scheduling, and other clerical duties as directed by his/her supervisor.
• The individual will have technical knowledge of CTP products performance and specifications including product application.
• Must have the ability to grow; continually learning about new products, services, and methods of presentation for CTP products.
• Must be able to react to changes productively and handle miscellaneous tasks as assigned.
• Host visiting customers at the office/ warehouse. Interact with other departments to ensure the proper handling of customer requirements.
• Resolve problems and complaints through proper internal channels in a professional manner.
• Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.
• Quoting (e – mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
• Follow – up on orders to ensure items are ready to ship.
• May need to assist the Accounts Receivable department in matters of collection.
• Open new accounts as necessary.
• Educate existing and potential customers on the use of CTP online.
• Handle special request (Loc 2 Orders).
• Work with the Shipping department in preparing freight quotes as requested by customers.
• Update back-order status on a bi – weekly basis and provide clients with this information.
• Handle container preparation with support of the sales division Manager.
• Miscellaneous work such as follow ups with billing & invoicing.
• Attend Sales department meetings, as required.
• Staying in contact with clients about their accounts, such as current balance, current orders, delays, numbers of parts in B/O, etc.
• Support the Sales department when needed.

Job Type: Full-time

• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to commute/relocate:

• Miami, FL 33166: Reliably commute or planning to relocate before starting work (Required)