Customer Experience & Order Orchestration Specialist

AIM Solder; Cranston (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

AIM Solder in Cranston, RI seeks a Customer Service Coordinator– Specialty to support existing and potential clients by delivering outstanding service. You will execute tasks for the Business Manager of Specialty, provide accurate information promptly, and help build customer loyalty through quality service.

The role involves coordinating orders, tracking shipments, preparing documents, managing supplier communications, and supporting inventory and cost control within a manufacturing setting.

Qualifications

• Post-secondary education in communications or business administration (asset).
• 2–4 years in customer service, sales support, or order management within a manufacturing setting.
• Professional demeanor with empathy and strong client relationship management.
• Strong proficiency with ERP Software (IFS or equivalent).
• Proven capability in handling complex or high-value customer inquiries and problem-solving
• Ability to work independently and prioritize tasks in a fast-paced environment
• Working knowledge of Microsoft Office suite (Excel, Word, and Outlook)
• Excellent oral and written communication skills
• Good interpersonal skills, team-oriented
• Good organization skills, able to multi-task

Responsibilities

• Review Daily Shipments - Errors and Back Orders
• Log in Tracking# on Daily Shipments
• Email Tracking & Commercial Invoices to Customers and any other required Documents on Daily Shipments
• Email Freight Charges on Manual Shipments
• Daily Filing of Shipped Customer Orders and Completed Purchase Orders
• Enter and send Customer Orders, Confirmations to Customers, Generate Shop Orders for Manufactured Parts
• Manage Customer Blanket Orders
• Generate RMA’s when required
• Print C of C, C of A and any other required documents / Return Customer Orders to Manufacturing floor
• Get Quotes from Suppliers
• Enter and send PO to suppliers for Purchased Parts, Raw Material, Tooling and Scrap
• Receive Raw Material, Parts, Tooling and Scrap when arrives
• Send Invoice/Receiving Packet to Montreal for Payment
• Complete Manufacturing Shop Orders for Customer Orders and Internal Melts and Outsourcing
• Reserve Material on Customer Orders
• Receive RMA’s / Scrap Out or Return to Stock
• Manage Outsourcing of AIM’s material with Supplier
• Manage Scrap returns from Customers
• Manage Scrap and Dross returns to and from Montreal
• Manage Specialty Department Inventory and Cost
• Set Up New Specialty Item#’s for new products
• Assist in packaging products on occasion.
• Perform other duties as required.

Skills

Customer service

Sales support

Order management

ERP software

Microsoft Office

Communication

Relationship management

Multi-tasking

Independent work

Education

Communications or business administration degree

Tools

IFS ERP

Job description

AIM Solder in Cranston, RI seeks a Customer Service Coordinator– Specialty to support existing and potential clients by delivering outstanding service. You will execute tasks for the Business Manager of Specialty, provide accurate information promptly, and help build customer loyalty through quality service.

The role involves coordinating orders, tracking shipments, preparing documents, managing supplier communications, and supporting inventory and cost control within a manufacturing setting.