Hybrid Key Account & Order Coordination Specialist

Aspen Enterprises; Cranston (RI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Finlays Solutions is seeking a Customer Service Coordinator to manage order processing and provide frontline support to our distribution customers in Cranston, RI. The hybrid role involves coordinating with internal teams to ensure accurate, timely transactions.

The successful candidate will handle purchase orders, maintain customer profiles in the ERP system, and analyze data to support decision-making. Strong communication and MS Office skills are essential.

Qualifications

• Excellent communication skills (oral and written).
• Strong leadership and independent thinking with strong organizational and planning abilities.
• Analytical and problem-solving skills; detail-oriented and able to multitask.

Responsibilities

• Manage the sales order process from order to delivery, ensuring on-time fulfillment.
• Obtain transaction information required from customers to process an order.
• Verify and validate order data: item description, pricing, shipping location for accuracy.
• Maintain accurate customer profiles in the ERP system; understand pricing structures and contracts.
• Resolve internal and external inquiries related to order transactions, including freight and claims.
• Collaborate with interdepartmental teams to ensure data accuracy and timely order processing.
• Establish and nurture relationships with distribution buyers and procurement contacts.
• Analyze sales data and PO outliers to inform supply chain decisions.
• Display strong process and system knowledge to resolve difficult requests and escalations.

Skills

Communication

Leadership

Time management

Multitasking

Attention to detail

Written communication

Analytical thinking

Problem solving

Technical writing

Microsoft Excel

Tools

Microsoft Excel

Job description

Finlays Solutions is seeking a Customer Service Coordinator to manage order processing and provide frontline support to our distribution customers in Cranston, RI. The hybrid role involves coordinating with internal teams to ensure accurate, timely transactions.

The successful candidate will handle purchase orders, maintain customer profiles in the ERP system, and analyze data to support decision-making. Strong communication and MS Office skills are essential.