Hybrid Customer Engagement & Order Specialist

Coperion; Sidney (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Coperion in Sidney, OH is seeking a Customer Engagement Coordinator to enhance customer satisfaction by managing inquiries, providing timely responses, and maintaining clear communication across teams.

You will accurately enter orders into the company order management system, track post-order activities, and coordinate with Aftermarket Sales and internal departments to resolve issues and keep customers informed about status and changes.

Qualifications

• Must provide excellent customer service and communication.
• Accurate order entry and attention to detail required.
• Strong coordination with sales and internal teams to resolve issues.

Responsibilities

• Review and verify customer orders for accuracy and enter into OMS.
• Provide customer service and manage post-order activities (acknowledgments, expediting, tracking).
• Act as main contact for post-order communication with customers and internal teams.
• Track and analyze customer feedback for continuous improvement initiatives.

Skills

Customer service

Order processing

Communication

Cross-functional coordination

Education

High school diploma

Tools

CRM

ERP system

Job description

Coperion in Sidney, OH is seeking a Customer Engagement Coordinator to enhance customer satisfaction by managing inquiries, providing timely responses, and maintaining clear communication across teams.

You will accurately enter orders into the company order management system, track post-order activities, and coordinate with Aftermarket Sales and internal departments to resolve issues and keep customers informed about status and changes.