Customer Experience & Order Coordination Specialist

Coperion Corporate; Sidney (OH); In loco; USD 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Coperion is seeking a Customer Engagement Coordinator in Sidney, Ohio to enhance customer satisfaction by managing interactions, resolving inquiries, and ensuring accurate order entry in the order management system. You will coordinate with sales teams and internal departments to ensure timely order processing and high customer satisfaction.

The role emphasizes close customer communication, attention to detail in order handling, and ongoing engagement strategies to support loyalty.

Mansioni

• Review purchase orders for accuracy and enter orders precisely.
• Provide customer service and manage post-order activities, including acknowledgments, expediting, tracking and documentation.
• Ensure all post-order questions and issues are resolved promptly to ensure customer satisfaction.
• Serve as the main point of contact for post-order communication, collaborating with Aftermarket and Outside Sales Representatives and internal departments.
• Provide customers with order status updates and change order notifications related to ship dates.
• Create and process change orders, RMAs, and credit memos as needed.

Descrizione del lavoro

Coperion is seeking a Customer Engagement Coordinator in Sidney, Ohio to enhance customer satisfaction by managing interactions, resolving inquiries, and ensuring accurate order entry in the order management system. You will coordinate with sales teams and internal departments to ensure timely order processing and high customer satisfaction.

The role emphasizes close customer communication, attention to detail in order handling, and ongoing engagement strategies to support loyalty.