Account & Order Support Specialist

KGPCo; Lenexa (KS); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Generous vacation, holiday, and sick/s

Pet insurance

Job summary

KGPCo is seeking a customer-focused professional to serve as the main contact for assigned customers, handling manual order entries, status updates, and expediting as needed. You will document activities in the CRM, participate in calls to provide order updates, and support the Supply Chain team with delivery schedules and backorder reports.

Strong communication and Microsoft Office skills are essential. This role emphasizes relationship-building, accuracy, and responsiveness in a fast-paced

Qualifications

• Associate degree or equivalent from a two-year college or technical school.
• Prior work experience in office or customer service roles.
• Proficient in Word, Excel, and Outlook.
• Excellent written and verbal communication and strong organizational skills.
• Ability to build rapport with customers and prioritize work in a fast-paced environment.

Responsibilities

• Builds and maintains positive relationships and provides excellent customer service.
• Handle manual order entry inquiries, order status, expediting, delivery schedules, and replacement needs; manage holds and backorder reports.
• Utilize the CRM to document activities and account summary notes to ensure customer satisfaction.
• Participate in customer calls to provide updates on orders and answer questions.
• Support other duties as requested by Supply Chain Supervisor or Manager.

Skills

Customer service

Communication

Organization

Time management

Education

Associate degree

Tools

CRM software

Microsoft Office

Job description

KGPCo is seeking a customer-focused professional to serve as the main contact for assigned customers, handling manual order entries, status updates, and expediting as needed. You will document activities in the CRM, participate in calls to provide order updates, and support the Supply Chain team with delivery schedules and backorder reports.

Strong communication and Microsoft Office skills are essential. This role emphasizes relationship-building, accuracy, and responsiveness in a fast-paced