Order & CX Orchestrator

Clean Earth; Norcross (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Veolia seeks a Customer Experience Specialist to serve as the liaison between customers, CXAM, service operations and billing. You will own order accuracy, scheduling, invoicing, and cross-functional coordination to meet customer expectations.

The role emphasizes precise order progression, internal communication, and continuous process improvements, with travel up to 10% as needed. A bachelor’s degree and CRM/Office proficiency are preferred.

Qualifications

• Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience).
• Preferred 2 years in customer service (order management) or other industry roles (5 years minimum with high school diploma).
• Strong communication, analytical, and organizational skills.
• Proficiency in CRM Microsoft Office Suite.
• Willingness to travel up to 10%.

Responsibilities

• Order creation – fulfill all requirements for a complete order, including pricing, active profiles, supplies, labor, transportation, and waste inventory.
• Order scheduling – coordinate with operations to schedule work using existing systems.
• Order follow up – monitor progression and ensure full invoicing after service completion.
• Order invoicing – finalize orders and cross-reference service details.
• Order management – monitor open orders and report status to customer groups.
• Internal customer experience – bridge communication between CX, operations and sales to service the customer right first time.
• Improvement opportunity management – escalate issues and drive improvements based on customer feedback.
• Metrics – track order accuracy, billing delays, communication timing, and cross-functional participation.
• Leadership - mentor team members and contribute to team growth.

Skills

Customer service

Order management

Communication

Analytical skills

Organizational skills

CRM proficiency

Education

Bachelor’s degree in business, Environmental Sciences, Marketing, or related field

Tools

CORE

Preview

SPAK

Steriwise

Job description

Veolia seeks a Customer Experience Specialist to serve as the liaison between customers, CXAM, service operations and billing. You will own order accuracy, scheduling, invoicing, and cross-functional coordination to meet customer expectations.

The role emphasizes precise order progression, internal communication, and continuous process improvements, with travel up to 10% as needed. A bachelor’s degree and CRM/Office proficiency are preferred.