Customer Experience & Order Orchestration Specialist

Embedded Shishya; United States; Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

Paid volunteering

401(k) plan

Job summary

Veolia seeks a Customer Experience Specialist to act as a liaison among customers, CX Account Management, Operations and Billing. The role focuses on order progression, accuracy and timely invoicing to ensure customer satisfaction.

Responsibilities include end-to-end order management, collaboration across departments, and applying improvement opportunities based on feedback, with up to 10% travel. Bachelor’s degree or equivalent and 2+ years in customer service or order management preferred.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Strong communication, analytical and organizational skills required.
• Willingness to travel up to 10%.

Responsibilities

• Order creation and fulfillment ensuring a complete order with pricing, active profiles, supplies, labor and transportation.
• Coordinate with operations to schedule work and communicate to meet customer expectations.
• Follow order progression through service, receipt at location, and invoicing readiness.
• Manage orders, track status, and push completion with cross-functional teams.
• Act as a liaison between customer, CX, operations and sales to support service delivery.
• Identify and escalate improvement opportunities using customer feedback.

Skills

Communication

Analytical

Organizational

Education

Bachelor's degree in business or related field

Tools

CRM Microsoft Office Suite

Job description

Veolia seeks a Customer Experience Specialist to act as a liaison among customers, CX Account Management, Operations and Billing. The role focuses on order progression, accuracy and timely invoicing to ensure customer satisfaction.

Responsibilities include end-to-end order management, collaboration across departments, and applying improvement opportunities based on feedback, with up to 10% travel. Bachelor’s degree or equivalent and 2+ years in customer service or order management preferred.