Customer Excellence Lead: Service Delivery & Growth

Veolia Environnement SA; Baytown (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k)

Tuition reimbursement

Paid time off

Job summary

Veolia North America seeks an experienced Operations Leader to own the service delivery process, deliver exceptional customer service, and shorten the time from order to cash. You will identify root causes of rework and drive systemic improvements across the branch.

Lead a team of Customer Technical Advisors, Regulatory Specialists, and a Contract Control Manager; ensure smooth handoffs from Sales to account teams, and align Customer and Operations to sustain high service standards and growth.

Qualifications

• High School Diploma/GED is required.
• Several years of experience in customer, technical and operational roles in Veolia or a similar player.
• Technical knowledge/experience of waste transport, disposal and recycling.
• A track record of delivering performance improvement.
• A track record of building teams and collaboration.

Responsibilities

• Manage, develop and inspire a team comprising Customer Technical Advisors, Regulatory Specialists, and a Contract Control Manager; bill on behalf of the branch.
• Own the service delivery process from account planning to billing, reducing rework and delays.
• Set customer service expectations and coach team to meet targets and NPS goals.
• Ensure smooth handovers from Sales to Account Managers and from Inside Sales to Customer Technical Advisors.

Skills

Waste transport

Disposal & recycling

Team leadership

Performance improvement

Systems thinking

Education

High School Diploma

GED

Job description

Veolia North America seeks an experienced Operations Leader to own the service delivery process, deliver exceptional customer service, and shorten the time from order to cash. You will identify root causes of rework and drive systemic improvements across the branch.

Lead a team of Customer Technical Advisors, Regulatory Specialists, and a Contract Control Manager; ensure smooth handoffs from Sales to account teams, and align Customer and Operations to sustain high service standards and growth.