Customer Excellence Leader: Service Delivery & Growth

Veolia; Pelly (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid time off policies

Health, dental, vision insurance

401(k) plan

Job summary

Veolia North America is seeking a Service Delivery Leader to own the service delivery process, drive customer satisfaction, and reduce order-to-cash cycle times. You will manage a cross-functional team including Customer Technical Advisors and Regulatory specialists, ensuring smooth handoffs from sales and project managers.

You will build and coach teams to improve performance, own billing accuracy, and collaborate across Customer and Operations to identify growth opportunities and maintain high

Qualifications

• High School Diploma/GED required.
• Several years of experience in customer, technical and operational roles in Veolia or similar.
• Technical knowledge of waste transport, disposal and recycling.
• Track record of delivering performance improvement.
• Track record of building teams and fostering collaboration.

Responsibilities

• Manage and develop a team of Customer Technical Advisors, Technical/Regulatory Specialists, and a Contract Control Manager.
• Own the service delivery process from account planning to billing.
• Set customer service expectations and coach advisors to meet targets.
• Maintain a small expert Technical and Regulatory Specialist team.
• Ensure smooth handover of new customers from Sales to Account Managers, and from Inside Sales to Advisors.
• Coordinate with Project Managers to feed requests through to Advisors and avoid disruptions.
• Foster collaboration between Customer and Operations and identify growth opportunities for the company.
• Report progress on customer service and unbilled work to leadership.

Skills

People management

Financial acumen

Customer focus

Waste transport & recycling knowledge

Root cause analysis

Education

High School Diploma/GED

Tools

Billing/Accounting software

Job description

Veolia North America is seeking a Service Delivery Leader to own the service delivery process, drive customer satisfaction, and reduce order-to-cash cycle times. You will manage a cross-functional team including Customer Technical Advisors and Regulatory specialists, ensuring smooth handoffs from sales and project managers.

You will build and coach teams to improve performance, own billing accuracy, and collaborate across Customer and Operations to identify growth opportunities and maintain high