Customer Care & Billing Specialist

Veolia North America, LLC; Hyannis (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Paid volunteering

Job summary

Veolia North America, LLC is seeking a Customer Service and Billing Clerk to handle inquiries, posting payments, and processing service orders in an office setting. You will support multiple billing processes, prepare forms for corrections, and ensure accurate data entry and reporting.

The role requires attention to detail, solid MS Word/Excel skills, and the ability to work with confidentiality while maintaining professional communication with customers and internal teams.

Qualifications

• High School Diploma or GED required.
• At least one year of related experience with basic knowledge of departmental function.
• Excellent communication and typing skills, with proficiency in MS Word and Excel.

Responsibilities

• Answer calls and emails regarding service, operation or maintenance and forward complaints to the proper department.
• Receive payments and post to the correct account.
• Process utility billing requests and correct meter readings or billing errors when needed.
• Set up new customer accounts and manage final bills, refunds and transfers.
• Process service requests and start/stop service; enter work orders into the system.
• Perform clerical duties including regulatory reports, correspondence and proofreading.
• Create, run and distribute periodic reports and maintain organized files.

Skills

Typing 50 wpm

MS Word

MS Excel

Telephone etiquette

Attention to detail

Education

High School Diploma/GED

Tools

Departmental software

Job description

Veolia North America, LLC is seeking a Customer Service and Billing Clerk to handle inquiries, posting payments, and processing service orders in an office setting. You will support multiple billing processes, prepare forms for corrections, and ensure accurate data entry and reporting.

The role requires attention to detail, solid MS Word/Excel skills, and the ability to work with confidentiality while maintaining professional communication with customers and internal teams.