Customer Experience & Order Fulfillment Specialist

Nesco Resource; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Nesco Resource is seeking a Customer Experience Specialist to provide daily support to the team. This role handles order review, contract interpretation, account creation, order processing, billing, invoicing, and problem resolution. You will interact with multiple departments to ensure accurate and timely service.

Ideal candidates have 1–3 years of related experience, strong communication, time management, and a customer-focused mindset to drive satisfaction and process improvements.

Qualifications

• 1-3 years of related experience.
• Solid written and oral communication skills.
• Excellent time management and organizational skills.
• Good interpersonal skills.
• Ability to work on multiple tasks simultaneously and work across a matrixed organization.
• Strong attention to detail.
• Demonstrated analytical and problem-solving skills.
• Superior customer service skills.

Responsibilities

• Manage the order process for customer contracts accurately and timely.
• Drive opportunities for continuous improvement.
• Utilize EDI for order processing.
• Collaborate with sales, pricing, credit management, and other departments to resolve issues.
• Identify customer needs and maintain high customer satisfaction.
• Support team objectives and assist teammates.
• Provide backup coverage when needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Interpersonal skills

Analytical thinking

Tools

EDI

Job description

Nesco Resource is seeking a Customer Experience Specialist to provide daily support to the team. This role handles order review, contract interpretation, account creation, order processing, billing, invoicing, and problem resolution. You will interact with multiple departments to ensure accurate and timely service.

Ideal candidates have 1–3 years of related experience, strong communication, time management, and a customer-focused mindset to drive satisfaction and process improvements.