Administrative Support Specialist

Nesco Resource; Milford (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Vision Dental 401K

Employee Assistance Program

MEC health plan

Job summary

Nesco Resource is seeking an Administrative Support Specialist to back a busy Customer Service team in a professional office setting. You will handle order entry, data updates, and document management across ERP, CRM, and portals with accuracy and discretion.

The ideal candidate is organized, detail-oriented, and reliable, able to learn quickly and manage multiple tasks in a fast-paced environment while maintaining confidentiality of sensitive information.

Qualifications

• High school diploma or equivalent.
• Prior administrative, clerical, customer service, or office experience preferred.
• Basic knowledge of Microsoft Word, Excel, and Outlook.
• Strong attention to detail and accuracy.
• Comfortable using multiple systems and prioritizing tasks.
• Excellent organizational and time-management skills.

Responsibilities

• Provide administrative support to the Customer Service team and manager.
• Assist with order entry and routine order-processing activities.
• Enter, update, and maintain customer and order information in ERP, CRM, and other systems.
• Assist with customer portal administration, including uploading and retrieving documents.
• Prepare and process quotes, forms, reports, and other documentation.
• Maintain accurate customer records, account information, and electronic files.
• Review documents for completeness and accuracy and follow up on missing information.
• Gather and organize information to support customer requests and internal teams.
• Perform data entry, filing, scanning, copying, and document management.
• Assist with customer service reporting and tracking.
• Communicate professionally with internal departments and customers regarding routine administrative needs.
• Assist with departmental projects and other administrative tasks as needed.
• Maintain confidentiality of customer and company information.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Customer portals

Order-entry systems

Job description

Administrative Support Specialist

Monday – Friday | Full-Time | Professional Office Environment

Are you organized, detail-oriented, and someone who enjoys keeping things running smoothly behind the scenes? We are looking for an Administrative Support Specialist to provide day-to-day support to a busy Customer Service team.

This is a great opportunity for someone who is comfortable working with data, documents, computer systems, and multiple priorities. The ideal candidate is dependable, accurate, and enjoys being the person the team can count on to get things done.

What You'll Do

• Provide administrative support to the Customer Service team and manager
• Assist with order entry and routine order-processing activities
• Enter, update, and maintain customer and order information in ERP, CRM, and other systems
• Assist with customer portal administration, including uploading and retrieving documents
• Prepare and process quotes, forms, reports, and other documentation
• Maintain accurate customer records, account information, and electronic files
• Review documents for completeness and accuracy and follow up on missing information
• Gather and organize information to support customer requests and internal teams
• Perform data entry, filing, scanning, copying, and document management
• Assist with customer service reporting and tracking
• Communicate professionally with internal departments and customers regarding routine administrative needs
• Assist with departmental projects and other administrative tasks as needed
• Maintain confidentiality of customer and company information

What We're Looking For

• High school diploma or equivalent
• Previous administrative, clerical, customer service, or office experience preferred
• Basic knowledge of Microsoft Word, Excel, and Outlook
• Strong attention to detail and accuracy
• Comfortable working with computers and entering information into multiple systems
• Excellent organizational and time-management skills
• Ability to prioritize multiple tasks and meet deadlines
• Strong written and verbal communication skills
• Dependable, punctual, and professional
• Ability to work well independently and as part of a team
• Experience with ERP, CRM, customer portals, or order-entry systems is a plus

The Ideal Candidate

We're looking for someone who is organized, reliable, detail-oriented, and comfortable working in a fast-paced office environment. You don't have to know every system on day one — we’re looking for someone who is willing to learn, asks questions, and takes pride in getting the details right.

If you're looking for an opportunity where your organizational skills and attention to detail can make a real difference to a team, we'd love to hear from you!

• Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.